Ringless Voicemail drops (Hot Prospector)
o The ability to leave a message on the prospects voicemail without phone ringing.
• 0 interaction VM
o Have a sales rep leave a pre recorded message on a prospects voicemail without any interaction
• API Access (Hot Prospector)
o Have dialer communicate with a third party CRM to enter lead information when a programed call result is selected
• Text Messaging (Text Engine)
o When a prospect doesn’t answer send an SMS to prospects cell phone with call back information.
• Text-To-Win (Texting Engine)
o Send a “promo code” to a client to prompt a call back.
• Multiple user/lead queues (xencall)
o User queues:
Openers – First contact
Closers – After audio presentation
Verification – After order is submitted
Customer Service – After order is verified
o Lead Queues:
General – general lead pool where calls will be placed by openers
Qualified Leads – After audio presentation
Inbound queue – When a prospect calls on of our DIDs back this will ring to an available openers station.
• Floor map (xencall)
o Allows for real time display of agents and the ability to set their status.
• Listen, Whisper, and Barge (xencall)
o Listen – Monitor a sales call
o Whisper – Talk and only sales rep can hear
o Barge – Take over call
• Reports (Xencall)
o Call log summary
o Agent summary
• Merchant gateway integration (xencall)
o Ability to integrate auth.net and NMI merchant processing gateway to allow sales reps to charge prospects credit card.
• Call flow:
o General leads>Transer to audio queue>Qualified Leads